Notification server (SMP) and agent log directory

Products

• IT Management Suite

Issue/Introduction

Where can I find more details about the agent and server processing?

Environment

ITMS 7.6, 8.x

Resolution

• The a.logs (the Symantec Management Platform server logs) are stored here:
  • All versions Including 7.x and 8.x : ProgramData\Symantec\SMP\Logs

Note: The ProgramData folder is hidden by default and may need to have "Show hidden files and folders" enabled in Windows Explorer.

• The agent.logs (the Symantec Management Agent logs) are stored here:
  • XP/2003:  Program Files\Altiris\Altiris Agent\Logs
  • Vista/Windows 7/Server 2008: Users\Public\(Public) Documents\Altiris\Altiris Agent\Logs 
    OR ProgramData\Symantec\Symantec Agent\Logs 
    OR Users\All Users\Symantec\Symantec Agent\Logs
  • Windows 10:
    ProgramData\Symantec\Symantec Agent\Logs 

Note: The All Users folder is hidden by default and may need to have "Show hidden files and folders" enabled in Windows Explorer.

• Mac: opt/altiris/notification/nsagent/var/aex-client.log

Additional Information

• 179702: How to configure logging on the Notification Server and an Altiris Agent computer