After configuring new Windows proxy settings on a server running the Symantec Endpoint Protection Manager (SEPM), version 14.0 RU1 and later, the SEPM will not immediately use those settings to communicate with the cloud portal if it has already been enrolled. If the new proxy settings are required for Internet access, this will prevent the SEPM from correctly syncing device and policy information.
A service restart is required for the SEPM to apply the new proxy settings.
After setting new Windows proxy settings on a server, the Symantec Endpoint Protection Bridge Service and Symantec Endpoint Protection Manager Bridge Uploader Service must be restarted in order to use the settings.
Option 1: Restart the services from the Windows Desktop.
Option 2: Restart the services from the Windows Command Prompt.
From an administrative command prompt, issue the following commands:
net stop SepBridgeUploaderSrv
net stop SepBridgeSrv
net start SepBridgeUploaderSrv
net start SepBridgeSrv