Error: UpdateReadinessTool failed to run on Linux

Products

• Data Loss Prevention Enforce
• Data Loss Prevention

Issue/Introduction

The Symantec Data Loss Prevention (DLP) Update Readiness Tool (URT) is being run on a Redhat Linux server in preparation for an upgrade and getting a generic error.

Error: UpdateReadinessTool failed to run.

Environment

Redhat 7.x

Cause

• Using a password that contains an invalid special character (!@#$%^&*).
• Missing environmental variables.
• Missing permissions.

Resolution

Run the following tests to check permissions and the current Java version:

1. Confirm the current logged in user with the whoami command.
2. Review the current logged in user's .bash_profile for ORACLE_HOME and ORACLE_BASE environment variables with one of the following commands:
   1. echo $ORACLE_HOME, $ORACLE_BASE (This will print the ORACLE_HOME and ORACLE_BASE environment variables to the screen)
   2. cat .bash_profile (This will print the user bash profile to the screen. The ORACLE_HOME and ORACLE_BASE variables are located below the #Oracle Environment header)
   3. set | grep -i ORACLE* (This will print all environment variables (case insensitive) to the screen that contain the string "ORACLE")
3. Confirm the current version of Java by running the command: java -version
   1. Make sure the currently installed version of Java meets the requirements outlined in the DLP System Requirements guide.
   2. If it does not meet the requirements, update Java to the required version and rerun the Update Readiness Tool

The output of running the above commands should look similar to this:

After running these commands and verifying your output, open a command prompt and navigate to the directory where you extracted the Update Readiness Tool.

1. Run the Update Readiness Tool with the following command: java UpdateReadinessTool
2. Follow the prompts entering the appropriate usernames and passwords
3. The Update Readiness Tool should start executing indicated by the message "In Progress..."
4. After the test completes, you can locate the results in a log file in the /output directory (located in the directory where you extracted the tool)
5. Look through these results for warning and/or error messages.