How to restore system defaults on the Edge SWG (ProxySG) appliance or ASG

Products

• ProxySG Software - SGOS

Issue/Introduction

This article describes methods of restoring default settings on the Edge Secure Web Gateway (formerly ProxySG) appliance.

Resolution

Method 1 - Restore Factory Defaults (CLI)

Restore defaults through the command line interface (CLI) to reset all system settings, including the setup console password. Use the following CLI command:

#restore-defaults factory-defaults

 

Method 2 - Restore Defaults and Keep Console Settings (Java Management Console)

Restore defaults, while keeping some console settings, through the Java Management Console. This method executes the #restore-defaults keep-console command described in Method 4.

The following settings are retained using this method:

• IP interface settings, including VLAN configuration
• Default gateway and static routing configuration
• Virtual IP address configuration
• Bridging settings
• Failover group settings
• Settings for all consoles (Telnet, SSH, HTTP, and HTTPS), whether they are enabled, disabled, or deleted

Note: DNS settings are not retained.

Administrative access settings retained using this option include:

• Console username and password
• Front panel PIN
• Console enable password
• SSH host keys
• Keyrings used by secure console services
• RIP configurations

​To restore defaults, while keeping some console settings:

1. In the Java Management Console, select Maintenance > Systems and Disks > Tasks
2. Click Restore

 

Method 3 - Restore Defaults and Keep Console Settings (SG Admin Console)

To restore defaults, while keeping some console settings:

1. In the SG Admin Console, select Administration > General > Tasks
2. Click Restore Defaults

 

Method 4 - Restore Defaults and Keep Console Settings (CLI)

Note: This method restores defaults and keeps the same settings as in methods 2 and 3.

​Restore defaults, while keeping some console settings, through the CLI. Use the following CLI command:

#restore-defaults keep-console

 

Method 5 - Reinitialize the box

1. To do so the system will need to have a console connection and the system will have to be powered off and back on.
2. During boot the system will get to a point where it will list the images that are available and give a countdown to boot.
3. Press the space bar to halt the boot process.
4. Enter a lowercase r to start the reinitialize (this will completely wipe the device's data HDD(s) and then reload the operating system).