Edge SWG (ProxySG) timeout value when communicating with client or server

Products

• ProxySG Software - SGOS

Issue/Introduction

The Edge SWG (ProxySG) times-out when communicating to a server that is known to take a long time to respond to a particular request. These are the default default HTTP timeout values for the Edge SWG communicating to a device and it also explains how to change the HTTP timeout values.

Resolution

The 'show http' console command will display various settings for the HTTP proxy service.

Proxy>show http Supported protocol version: HTTP version preserved Caching options:   Cache authenticated data: enabled   Cache expired objects:    enabled   Cache personal pages:     disabled   Strip From Headers:       disabled   Byte range support:       enabled   Force NTLM on proxy IE:   disabled   Rewrite redirects for XP: disabled   Revalidate "pragma: no-cache":    disabled   WWW redirect if host not found:   enabled Force explicit expirations:   Never refresh before:     disabled   Never serve after:        disabled Add headers:   "Front-end-https":        disabled   "Via":                    disabled   "X-forwarded-for":        disabled   "Client-ip":              disabled Parsing options:   HTML meta tag "Cache-Control":    enabled   HTML meta tag "Expires":          enabled   HTML meta tag "Pragma: no-cache": enabled Persistent connections:   Client connections:       enabled   Server connections:       enabled Clientless request:   Global limit:               200   Pipeline limit:             5   Server limit:               50 Pipeline:   Client requests:          enabled   Client redirects:         enabled   Prefetch requests:        enabled   Prefetch redirects:       enabled Substitute simple Get for:   Get "if-modified-since":  disabled   Get "pragma: no-cache":   disabled   HTTP 1.1 Conditional get: disabled   Internet Explorer reload: disabled Proprietary header extensions:   Blue Coat extensions:     disabled FTP proxy:   Url path is:              absolute from root Configuration/access log uploads: will use PASV Persistent connection timeouts:   Server:                   900   Client:                   360 Receive timeouts:   Server:                   180   Client:                   120   Refresh:                  90 tolerant-request-parsing: disabled location-header-rewrite: disabled exception-on-network-error: enabled

The 'Receive timeouts' values identify the default time (in seconds) for each type of proxy connection.

Timeout	Meaning	CPL command
Server	Connections between the proxy and the web server	http.server.recv.timeout( )
Client	Connections between the proxy and the client make the request	http.client.recv.timeout( )
Refresh	Clientless connections, e.g. the proxy connecting to a web server to refresh its' cache	http.refresh.recv.timeout( )

These values can be changed using policy on a per-site, per-URL or per-client basis, e.g. 

<proxy>     server_url.domain="www.website.com" http.server.recv.timeout(300)     url.domain="http://www.website.com/slow-response.html" http.server.recv.timeout(600)     client.address=1.2.3.4 http.client.recv.timeout(240)

If you want to change the above settings globally (for all sites), you can use the commands below:

# (config) http receive-timeout client seconds
Sets receive timeout for client to the specified number of seconds.

# (config) http receive-timeout refresh seconds
Sets receive timeout for refresh the specified number of seconds.

# (config) http receive-timeout server seconds
Sets receive timeout for server to the specified number of seconds.