How to obtain support for Data Loss Prevention (DLP) and Data Insight (DI) integration

Products

• Data Loss Prevention
• Data Insight for DLP

Issue/Introduction

You acquired the DLP suite from Symantec and the suite included Data Insight. You need technical support for Data Insight.

Resolution

Data Insight is now a Veritas product and it is Veritas which provides support.

This is true even if you have Data Insight that was acquired via the DLP suite from Symantec - but in some cases it may be necessary for Symantec Customer Care to contact Veritas in order for a support case to be opened.

If you have any questions relating to this process, the Symantec Enterprise Support team can also evaluate the situation and will provide you with further guidance.