Package Server only publishes UNC codebases even when IIS is installed, if Required IIS Features are missing
Article ID: 164960
Updated On:
Products
Issue/Introduction
When viewing the Package Server in the Agent UI, it only provides UNC codebases. The Admin has selected HTTP, HTTPS, and UNC in Package Service Settings.
Errors observed in the Agent Logs:
The unlocking of IIS configuration settings using the application "C:\windows\system32\inetsrv\appcmd.exe unlock config -section:system.webServer/handlers" has been succeeded.
Application output:
Unlocked section "system.webServer/handlers" at configuration path "MACHINE/WEBROOT/APPHOST".
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Process: AtrsHost.exe (1152), Thread ID: 3088, Module: AtrsHost.exe
Priority: 4, Source: Altiris.TaskManagement.Common.IISHelper.EnsureWebConfigSectionHandlersUnlocked
Web Server (IIS) role is installed, but the next required Role Services are missing: .NET Extensibility 3.5, ASP.NET 3.5.
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Process: AeXNSAgent.exe (6716), Thread ID: 3200, Module: AeXNSCPackageServer.dll
Priority: 2, Source: Package Server Agent
Not all required features of IIS are installed. IIS will not be used and Package Server's virtual directories will be deleted.
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Process: AeXNSAgent.exe (6716), Thread ID: 3200, Module: AeXNSCPackageServer.dll
Priority: 2, Source: Package Server Agent
Environment
ITMS 8.x Package, Task, and Site Servers
Windows Server 2012 R2, 2016, 2019, 2022
Cause
There are a set of IIS Features that are required. When those required Features are not installed, the HTTP download option is not available for clients to use. These IIS Features are also required for Task or Site Servers.
Resolution
In this particular case, the agent has a check for Roles and Features that needs to be meet. The Agent logs should show what requirements are not present. For example:
"Web Server (IIS) role is installed, but the next required Role Services are missing: ASP, IIS Management Console."
NOTE: .NET 3.5 is no longer required. If you see the message in the logs for .NET 3.5: "Web Server (IIS) role is installed, but the next required Role Services are missing: .NET Extensibility 3.5, ASP.NET 3.5." and other references to .NET 3.5, installing the 4.5 or higher version is all that is required.
Install any missing components and restart the Symantec Management Agent, and you should see HTTP / HTTPs now available.
Here are the Roles as they show up in the Add Features Wizard:
Common HTTP Features
Static Content
Default Document
Directory Browsing
HTTP Errors
Health and Diagnostics
HTTP Logging
Performance
Static Content Compression
Security
Windows Authentication
Request Filtering
Application Development
ASP.NET 4.6 or higher !!
.NET Extensibility 4.6 or higher!!
ASP
ISAPI Extensions
ISAPI Filters
Websocket Protocol
Management Tools
IIS Management Console
IIS 6 Management Compatibility
IIS 6 Metabase Compatibility
IIS 6 WMI Compatibility
IIS 6 Scripting Tools
IIS 6 Management Console
For Scripting purposes: in the order of installation to avoid cross dependency requirements:
Windows UI wizard string Update name (used by pkgmgr and WMI scripts)
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