About the SymDiag licensing dashboard

Products

• Endpoint Protection

Issue/Introduction

SymDiag — the Symantec Diagnostic Tool — has several license-related features:

• Examines the licensing status of certain supported Symantec products.
• Display the results in a report on the SymDiag home page in the Licensing dashboard.
• Alerts you when maintenance contracts are about to expire.
• Provides a guided process to renew maintenance contracts.

Resolution

 

Supported Products

 

The following products will feature license status information in SymDiag:

• Symantec Endpoint Protection Manager v12.1 (SBE and EE) and later
• Symantec Mail Security for Microsoft Exchange v7.0 and later

 

How license status is determined and reported

 

SymDiag will collect all Symantec License Files (.slf) that have been loaded on the computer being analyzed, interrogate those files and then display licensing information relevant to the status of the license files found for products supported by the licensing functionality.

 

SymDiag will differentiate between the following license types:

 

·         Production (software and maintenance)

·         Trialware

·         NFR

·         Temporary (extension of maintenance contract)

 

SymDiag determines maintenance contract status according to the following thresholds:

 

# Days to Expiration Date	Status
> 90	Valid
> 30 but < 90	Start Planning
0 to 29	About to Expire
-1 to -60	Expired
> 60	No data shown*

*Note that any maintenance contracts that have been expired for more than 60 days will not be shown.

 

 

License Summary Table

When SymDiag reaches the Home page it has already determined which supported products are installed and it has determined the license status for those installed products that are supported for license file examination. The Licensing Dashboard is embedded in the list of installed products as follows:

Note: If changes are made to the system that might affect the licensing status, the 'Refresh license information' link will rerun the report and update the table.

In addition to the installed product name and version, the Licensing Dashboard adds:

·         Software License count

·         Maintenance Contract expiration status

There are four states that the license can be found in:

·         Valid

·         Start planning

·        About to expire

·        Expired

 

 

Licensing Details

 

Clicking on a product name in the summary table accesses the Licensing Details page which displays each license and maintenance line that was found in the license files.   Here are examples of the Licensing Details page for each possible state of the license:

 

·         Valid

·         Start planning

·         About to expire

·         Expired

 

 

Customer Next Steps

 

Customers are provided resources in order to determine what their next steps should be given the state of the license. This includes:

 

·         Color-coded messages and alerts with appropriate Call to Actions according to status, for example:

·         Expiring maintenance contracts: a reminder of the benefits of maintenance with a link to a new Renewals FAQ on the Symantec website.

 

·         Expired maintenance contracts: a reminder of the consequences of not renewing with a link to a new Renewals FAQ on the Symantec website.

 

·         Expiring trialware: the customer will be prompted to buy full licenses with a link to the appropriate product page.

·         Renewal reminder feature which can be added to customer’s calendars (e.g. Outlook)

·         Print function that enables the printing of licensing details information

·         Links to product information pages and to Customer Care

Questions regarding the Licensing Dashboard in SymHelp and any information reported in it regarding the status of licensed Symantec products should be directed to Customer Care:

Customer Support Assistance