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Restart DLP Enforce services in the correct order

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Article ID: 159970

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Updated On:

Products

Data Loss Prevention Enforce Data Loss Prevention

Issue/Introduction

You need to manually restart the Symantec Data Loss Prevention (DLP) Enforce services, and need to know the correct order.

Environment

In DLP 15.1 and later, services were renamed from their original "Vontu" designation.

In addition, there is no longer an "Update" service, on account of the new model for installing and upgrading.

Resolution

The following order is important when stopping and starting DLP services in Windows or Linux.

Stopping services in DLP 15.5 and later

            1. Symantec DLP Detection Server Controller Service
            2. Symantec DLP Incident Persister Service
            3. Symantec DLP Manager Service
            4. Symantec DLP Notifier Service

Starting services in DLP 15.5 and later

            1. Symantec DLP Notifier Service
            2. Symantec DLP Manager Service
            3. Symantec DLP Incident Persister Service
            4. Symantec DLP Detection Server Controller Service

Stopping services in DLP 15.1

            1. Symantec DLP Detection Server Controller
            2. Symantec DLP Incident Persister
            3. Symantec DLP Manager
            4. Symantec DLP Notifier

Starting services in DLP 15.1

            1. Symantec DLP Notifier
            2. Symantec DLP Manager
            3. Symantec DLP Incident Persister
            4. Symantec DLP Detection Server Controller

Stopping services in DLP 15.0 and earlier

            1. VontuMonitorController
            2. VontuIncidentPersister
            3. VontuManager
            4. VontuNotifier
            5. VontuUpdate

Starting services in DLP 15.0 and earlier

            1. VontuNotifier
            2. VontuManager
            3. VontuIncidentPersister
            4. VontuMonitorController
            5. VontuUpdate

 

 

 

Additional Information

Note: The only supported versions are 15.7 and 15.8. All previous service names provided as reference.