Error: "Unable to find column definitions in the given xml document." occurs when trying to use an .xml file with a Data Connector Data Source

Products

• IT Management Suite

Issue/Introduction

When clicking on the "View import data" for a Data Connector Data Source that uses an .xml file, the following error us seen:

Unable to get data from the selected data source. Ensure the data source is configured properly.
Unable to find column definitions in the given xml document.

Environment

ITMS 8.x

Cause

The .xml file is not in the expected format.

Resolution

Change the format of the .xml file to the expected format, or consider using .csv or .xls files, which are easier to format.

An example format for Computers is included as an attachment to this article.