what access rights are required to access CA CMDB Visualizer?
Article ID: 14791
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
CA Service Desk Manager
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
What access rights are required to access CA CMDB Visualizer to view Configuration Items.
Release: SDMU0M99000-14.1-Service Desk Manager-Full License
An Access Type of a Contact who access CA CMDB Visualizer needs:
Licensed user An appropriate Role is defined to "SOAP Web Services API Role"
You can check those settings as shown below.
Log into Service Desk Manager using Service Desk Manager administrator account and open 'Administration' tab. Go to 'Security and Role Management' > 'Access Types' and open the Access Type defined to the Contact.
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<Please see attached file for image> Ensure that 'Licensed?' is set to "Yes".
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<Please see attached file for image> On the opened Access Detail screen, open 'Roles' tab and ensure ' SOAP Web Services API Role' is not blank.
TEC612990: In CA Service Desk Manager, when clicking on Visualizer button from the CI detail page, I see the error "Error: Authentication failed for the user. Please try again. If problem persists, please contact administrator"