what access rights are required to access CA CMDB Visualizer?
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what access rights are required to access CA CMDB Visualizer?


Article ID: 14791


Updated On:


SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager


What access rights are required to access CA CMDB Visualizer to view Configuration Items.


Release: SDMU0M99000-14.1-Service Desk Manager-Full License


An Access Type of a Contact who access CA CMDB Visualizer needs: 

  • Licensed user
  • An appropriate Role is defined to "SOAP Web Services API Role"

You can check those settings as shown below.

  1. Log into Service Desk Manager using Service Desk Manager administrator account and open 'Administration' tab.

  2. Go to 'Security and Role Management' > 'Access Types' and open the Access Type defined to the Contact.

    <Please see attached file for image>

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  3. Ensure that 'Licensed?' is set to "Yes".

    <Please see attached file for image>

    src="/servlet/servlet.FileDownload?file=0150c000004AKn0AAG" alt="02.jpg" width="1039" height="448">

  4. On the opened Access Detail screen, open 'Roles' tab and ensure 'SOAP Web Services API Role' is not blank.

Additional Information

TEC612990: In CA Service Desk Manager, when clicking on Visualizer button from the CI detail page, I see the error "Error: Authentication failed for the user. Please try again. If problem persists, please contact administrator"


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1558709366686000014791_sktwi1f5rjvs16rh4.jpeg get_app