what access rights are required to access CA CMDB Visualizer?

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

What access rights are required to access CA CMDB Visualizer to view Configuration Items.

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component:

Resolution

An Access Type of a Contact who access CA CMDB Visualizer needs: 

• Licensed user
• An appropriate Role is defined to "SOAP Web Services API Role"

You can check those settings as shown below.

1. Log into Service Desk Manager using Service Desk Manager administrator account and open 'Administration' tab.
   
   
2. Go to 'Security and Role Management' > 'Access Types' and open the Access Type defined to the Contact.
   
   

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3. Ensure that 'Licensed?' is set to "Yes".
   
   

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   src="/servlet/servlet.FileDownload?file=0150c000004AKn0AAG" alt="02.jpg" width="1039" height="448">
   
   
4. On the opened Access Detail screen, open 'Roles' tab and ensure 'SOAP Web Services API Role' is not blank.

Additional Information

TEC612990: In CA Service Desk Manager, when clicking on Visualizer button from the CI detail page, I see the error "Error: Authentication failed for the user. Please try again. If problem persists, please contact administrator"