When we run the New OS Image Wizard , why does the Operating System list have no Operating Systems listed ?

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager

Issue/Introduction

In CA Client Automation, when creating a OS Image you need to select the

Operating System you are creating the image for,

that data is stored in the template.ini file.

When we run the New OS Image Wizard ,

why does the Operating System list have no Operating Systems listed ?

Environment

CA Client Automation - All Versions

Resolution

When running the New OS Image Wizard and the Operating Systems List comes up blank

or it is missing Operating System(OS) Images:

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AKr9AAG" alt="Wizard.png" width="650" height="191">

 

You need to check the following folders structure:

\CA\DSM\osimips\os-template\

Is the template.ini file there ??

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AKr8AAG" alt="template.png" width="704" height="271">

In the images subdirectory is there sub-directories for each template ??

 

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AKr7AAG" alt="images.png" width="692" height="343">

 

Copy the Images or template.ini from another DM or reinstall OSIM.