Symantec to Broadcom Transition Guide - My Entitlements

book

Article ID: 145885

calendar_today

Updated On:

Products

Support Portal

Issue/Introduction

All customer assets will be migrated to the Broadcom Support Portal where users will have the ability to authenticate to the portal and generate new license keys. 

The following section covers the Entitlement View experience and capabilities within the Broadcom Support Portal.

Resolution

What is Different? 

There are some subtle differences between the Broadcom Support Portal and the MySymantec ABEV:

• Once logged in, customers can view all entitlements owned by the account(s) they are associated with, however each entitlement must be searched one by one – by either Serial Number, Site ID or email
• Entitlement search results can only be filtered by Active vs Expired
• Symantec license keys cannot be split, returned and regenerated

To access the Entitlement View section: 

1. Navigate to https://support.broadcom.com  
2. Click on the Symantec Enterprise Security tile 
3. Select the My Entitlement tile 




4. Search by Serial Number, Site ID or Email



5. For Software Downloads, select the Download icon. For details on the full software downloads experience please refer to the Product Downloads KB article. 




6. For License keys and appliance management, select the License icon





7. Available product details are displayed




8. For Legacy Symantec products, customers can retrieve the existing key by selecting the Download icon




Important: 

• For Symantec Products, the download will retrieve the existing key – a new key will not be generated. 
• For older Symantec products, the license key may not be available. If the product is still supported, the key may be obtained from Customer Support. 

9. For Network Protection products, the same tabs from MySymantec were replicated in the Broadcom portal: Download License, Software Add On, Swap, Upgrade and Credentials. 



Additional Information

Known Issues 

• Entitlement records may expand to multiple lines if there are inactive/expired records for the entitlement – the dates and status will indicate which record is active.


Please see the Symantec to Broadcom Support Systems Transition Guide for more detail HERE.

Attachments