What are the Prerequisites to get the Database size of an Environment?

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

As we do not provide write access to databases, you would need to raise a ticket with CA Support team to determine the current database size for your environment. This documents provides the list of prerequisites needed before raising a ticket with CA Support.

What is the information needed by CA Support to provide the current Database size of an Environment?

Environment

All Environments

Resolution

It should be ensured that the following information is acquired before raising a case with CA support for requesting the current Database size for your Environment.

1)       Which Environment (Test/Dev/Prod) the request is for along with the environment URL? 

2.)      The database Host/Server name and the IP Address of the Database server.

2)       The customer Primary Support Contact Approval to be included in the ticket if contacting CA Support on behalf of the customer.