AHD04017:Error creating Contact (AHD03114:Tenant for Contact cnt:xxxx was not supplied and no default value is available)

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

When the Service Desk-to-LDAP integration is configured with the "default_ldap_tenant" and "ldap_enable_auto" Options installed to import users, you may get a error message when the contact does not exist and Service Desk tries to create a user at first login attempt.

Why do I get the following error?

 

AHD04017:Error creating Contact (AHD03114:Tenant for Contact cnt:xxxx was not supplied and no default value is available)

Environment

WINDOWS

Resolution

This error is generated when the default_ldap_tenant option is not set correctly. You need to put a UUID without the leading '0x'.

Example:

Incorrect: DEFAULT_LDAP_TENANT=0x051377389A0FAF419BF3D52FD45BDD66

 

Correct: DEFAULT_LDAP_TENANT=051377389A0FAF419BF3D52FD45BDD66

 

Once the value was set correctly, the user will created successfully from LDAP on first attempt to login.

Additional Information

https://docops.ca.com/ca-service-management/17-0/en/administering/configure-ca-service-desk-manager/configuring-user-accounts/how-to-integrate-ca-sdm-with-ldap