How to manually uninstall CA Business Intelligence (CABI) 3.x

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

The following is the procedure to manually uninstall CABI (CA Business Intelligence) 3.x after it has been installed with CA Service Desk Manager 12.x

IMPORTANT: This article contains information about modifying the registry.  Before you modify the registry, make sure to create back up of the registry and ensure that you understand how to restore the registry if a problem may occur.  For more information about how to backup, restore and edit the registry, please review the relevant Microsoft Knowledge Base articles on support.microsoft.com.

How to manually uninstall CA Business Intelligence (CABI) 3.x after it has been installed with CA Service Desk Manager 12.x

Environment

CA Business Intelligence 3.xAll Supported Windows Operating SystemsCA Service Desk Manager 12.x

Resolution

1.  From ADD/REMOVE PROGRAMS, uninstall CA Business Intelligence

2.  Locate and delete the CA\SC\CommonReporting3 folder 

3.  Open a command prompt with 'Run as Administrator' and run the following command: 

msiexec /x {5418F914-1D31-4849-822C-314AC28B06BF} 

4. Delete the following registry keys (some might not exist) 

On a 32-bit OS:

HKLM\SOFTWARE\ComputerAssociates\Shared\CommonReporting3

HKCU\Software\Business Objects

HKU\.DEFAULT\Software\Business Objects

HKLM\SYSTEM\CurrentControlSet\Services\BOE120SIA<SIANODENAME>

HKLM\SYSTEM\CurrentControlSet\Services\BOE120MySQL

HKLM\SYSTEM\CurrentControlSet\Services\BOE120Tomcat

HKLM\SOFTWARE\Apache Software Foundation\Procrun 2.0\BOE120SIA<SIANODENAME>

HKLM\SOFTWARE\Apache Software Foundation\Procrun 2.0\BOE120Tomcat

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders\<INSTALLDIR> 

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{5418F914-1D31-4849-822C-314AC28B06BF}

On a 64-bit OS:

HKLM\SOFTWARE\ Wow6432Node \ComputerAssociates\Shared\CommonReporting3

HKCU\Software\Business Objects

HKU\.DEFAULT\Software\Business Objects

HKLM\SYSTEM\CurrentControlSet\Services\BOE120SIA<SIANODENAME> 

HKLM\SYSTEM\CurrentControlSet\Services\BOE120MySQL

HKLM\SYSTEM\CurrentControlSet\Services\BOE120Tomcat

HKLM\SOFTWARE\ Wow6432Node \Apache Software Foundation\Procrun 2.0\BOE120SIA<SIANODENAME>

HKLM\SOFTWARE\ Wow6432Node \Apache Software Foundation\Procrun 2.0\BOE120Tomcat

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders\<INSTALLDIR>

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{5418F914-1D31-4849-822C-314AC28B06BF}

5.  Reboot server