Calculating project violation through workflow instead of ttv_nxd

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

The Projected Violation is calculated through ttv_nxd process every 60 seconds (by default).
Instead of using a specific process (ttv_nxd) to calculate the Project Violation every 60 seconds (by default), is there a way to do that after the ticket creation through ticket creation workflow, in order to make possible to visualize the Project Violation few seconds after submitting the ticket? From the customer perspective, end users have to know the project violation quickly, because it is important in order to help them to plan their workload. If they do not know just after submitting the ticket, end users have perform additional tasks (ex. refreshing screens or opening tickets again) to know when the violation occurs.

Environment

CA Service Desk Manager 12.9CA Service Desk Manager 14.1CA Service Desk Manager 17.0

Resolution

No, this is something that we don't offer out the box. This needs customization which should be done by CA Services.