How can I get the Clarity MSP Connector download?

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

• We are looking to update the connector for Clarity-MSP integration.
• Can you provide a link to download the Clarity MSP Connector/schedule connect package or other Clarity versions?

Environment

Release : All Supported Releases

Component : CA PPM SAAS MICROSOFT PROJECT (MSP)

Resolution

Option 1: Download from Clarity PPM (For both SaaS and On Premise customers)

1. Ensure you have the following global access right: Software Download - Microsoft Project Interface

2. Download the MSP file from Clarity PPM via Home->Account settings->Software downloads.
Important: Make sure you download the bit level of the MSP Interface that matches your MSP bit level
x86 version for MSP bit level 32

• x64 version for MSP bit level 64

3. Uninstall any prior versions of the MSP Interface (all 3 components) and OWB

Note: Prior to uninstalling OWB:

• Make a backup of any views you may have saved in the folders if they are still there
• Uninstall any prior OWB components from the workstation (including both Open Workbench and Schedule Connect)

4. Run the MSP exe and then go through the installation prompts to install the MSP Interface

Option 2: Clarity PPM media (On Premise customers)

1. Navigate to Clients\MSPInterface\New
2. Click mspsetup.exe.
3. Run the Schedule Connect installation manually. It does not run automatically as it does with the first option

 

Additional Information

• See Install the Microsoft Project Interface with Schedule Connect for more details

• Clarity PPM and MSP integration known defects - Support Technical Document Index (KB: 15956)

• Clarity PPM and MSP integration - List of knowledge documents (KB: 71385)

• See KB: 141061 for tips on how to optimize use of Self Service for Clarity PPM