Changing the "Timezone" for User Profile and Business Unit in Service Catalog


Article ID: 14508


Updated On:


CA Service Catalog CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager


In the Service Catalog Installation, the timezone is set as installation default, and depending on the customer location, the default settings do not reflect the customer timezone. So in this case, the Service Catalog Administrator can modify it for Users and Business Units.


CA Service Catalog 17.1 and higher.


The Timezone can be modified for the User or Business Unit, through the user interface, as showed in the images below:

In addition, you can modify it likely via WebServices.

You can use WebServices API, like: 


Note that, when you change the timezone in the Business User Profile, this change will reflect for all Svc Catalog Users that belong to this BU. However, it will not reflect for the Business Unit existing Accounts.

The existing Business Unit Accounts must have the timezone modified separately, by User Interface.

Only new BU Accounts will inherith the new BU timezone.