When Service Desk is integrated with EEM, the option to use the "OS-Use Operating System authentication.", will not be available

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

When Service Desk is integrated with EEM, the option to use the "OS-Use Operating System authentication.", will not be available instead you will have EEM authentication, I need to have the option back to setup SSO, how should I do this?

<Please see attached file for image>

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component:

Resolution

The option is changed by default when SD is integrated with EEM, if it is required to have the option back deinstall the EEM configuration as follows:

1. Go to the administration tab
2. Go to Options Manager->Security
3. Deinstall
eiam_hostname
use_eiam_artifiact
use_eiam_authentication
4. Recycle SD services

Once the service is restarted the option of When you have EEM integration enabled, the option to use the "OS-Use Operating System authentication." will become available again.