OWB/MSP message: "Unknown certificate: proceed?"

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

Upon exporting a project to Open Workbench (OWB) or Microsoft Project (MSP), you get a certificate prompt: 'Unknown certificate: proceed?'.

The message goes away when someone accepts the certificate but every time it comes up and the user has to click Yes. 

Cause

The options on the prompt are Yes, No or Save. If users select the Yes option, they will get prompted to accept the certificate the following time as well.

Environment

Release : All Releases

Component : OPEN WORKBENCH (OWB) and MICROSOFT PROJECT (MSP)

Resolution

 In order to avoid having to accept the certificate every time, the option to Save should be selected. 

Additional Information

If the certificate prompt reoccurs after selecting the Save option, please see: OWB "Accept Certificate - Unknown certificate..." message (SSL).