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ITAM installed patches/updates aren't showing in the Control Panel->View installed updates


Article ID: 14347


Updated On:


CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager


Cumulative patch and test fixes not listed in the Control Panel->Programs and Features->View installed updates

Can you tell me how to show the updates installed on the Windows server?




If you are applying 14.1.03 or 14.1.02 directly on a 14.1.0 it patches cannot be viewed within the control Panel.

Run cmd: regedit which will show the Registry.

Follow the patch below for a 64 bit environment:



To the right, right click System Component, opt to Modify.

Change the system component from 1 to 0 then click OK. 


Exit the Reistry.

***You will not have to repeat this process moving forward