ITAM installed patches/updates aren't showing in the Control Panel->View installed updates

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Cumulative patch and test fixes not listed in the Control Panel->Programs and Features->View installed updates

Can you tell me how to show the updates installed on the Windows server?

Environment

All-

Resolution

If you are applying 14.1.03 or 14.1.02 directly on a 14.1.0 it patches cannot be viewed within the control Panel.

Run cmd: regedit which will show the Registry.

Follow the patch below for a 64 bit environment:


HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\

Highlight{B625DCB8-6DA9-42E6-B666-9466EF6F02CB} 

To the right, right click System Component, opt to Modify.

Change the system component from 1 to 0 then click OK. 

 

Exit the Reistry.

***You will not have to repeat this process moving forward