After upgrading to 17.1 RU 2 or later, the survey URL changes and adds a msg_digest tag and value. This document explains how to create a new survey URL.
The survey URL changes after 17.1 RU 2 and the previous survey URL's will not work.
Release : 17.1 RU 2 and later
Component : SERVICE DESK MANAGER
A new way of adding a survey URL to the message template has been introduced which expands to form the survey URL.
The string would look like follows:
A hash '#' followed by flower brackets. Takes 3 parameters.
1 - SURVEY_ID
2 - CNT_ID
3 - CONTEXT_PERSID
If parameters 2 and 3 are preceded by a '@', then that value needs to be expanded else the value would be replaced as it is in the survey URL.
The above would be expanded as follows:
Hence customers need to update the survey URL links in the message templates in the following format:
New string for incident/requests:
New string for change orders: