RDP Application access stopped at the Transparent Login
Article ID: 14284
Updated On:
Products
CA Privileged Access Manager - Cloakware Password Authority (PA)
CA Privileged Access Manager (PAM)
Issue/Introduction
RDP Application is loaded but the fields are not populated, despite that the Learn Mode debugger ran through successfully.
Environment
Release:
Component: CAPAMX
Component: CAPAMX
Resolution
Transparent Login client requests the login credentials from CA PAM over HTTPS connection.
Ensure that user can initiate HTTPS connection successfully to CA PAM server from the Jump Server.
Also, ensure that the CA PAM user can view Target Account's password associated to the RDP Application, without manual intervention.
For example, if the Target Account is associated with Password View Policy that required dual authorization, Transparent Login will not work if user does not has approval prior to the access.
Additional Information
Post Upgrade to 2.8.1 Transparent login stop working:
How-to: Troubleshooting RDP Application Transparent Login:
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