Rally Integration Sync Issues - Troubleshooting
Article ID: 142533
Updated On:
Products
Issue/Introduction
This article provides guidance on steps to take when running into issues with the Agile Central (Rally) / Clarity Integration
Environment
Release : All supported Releases
Component : CA PPM SAAS RALLY
Resolution
| ID | Troubleshooting Step | Related Article |
| 1 | Review the bg-ca.logs and/or check the Job Logs for errors. |
See Accessing the app-ca.log or other Clarity Logs for steps on how to get the logs for both On Premise and SaaS Customers. |
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2 |
If nothing is found in the bg-ca.logs, enable debugging for Rally / Agile to see if that helps in pointing to root cause. |
See Debug logs for Rally Sync in Clarity |
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3 |
Search the knowledge base / self service for any known issues based on errors found in the logs. |
See Tips on searching for known Clarity Issues using Self Service |
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4 |
If the job was working and stopped working (particularly where it's hung or stuck), restart of bg service can help. |
See Jobs stuck in Waiting or Scheduled status for more detail |
| 5 | Troubleshooting Rally sync performance issues | See Rally Sync job Slow Performance Optimization |
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6
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If you’re seeing issues post upgrade of Clarity, check to make sure required items have been installed for the Agile Addin in Administration→Studio->Addins→Agile Add in
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See Agile Sync job fails with Error "Skipping project due to incorrect integration type set" for a couple of required items |
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7
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It's recommended to be on the latest Clarity release, as there have been defects/enhancements related to the Agile Central Integration in later releases.
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Additional Information
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