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Rally Integration sync issues - troubleshooting

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Article ID: 142533

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

This article provides guidance on steps to take when running into issues with the Agile Central (Rally) / Clarity Integration 

Environment

Release : All supported Releases

Component : CLARITY RALLY INTEGRATION

Resolution

Review the bg-ca.logs and/or check the Job Logs for errors

Enable debugging for Rally / Agile 

Knowledge base / self service

Best Practices

Performance

Timesheets

Check for Agile Addin components that need to be upgraded

Upgrade to latest Clarity release

It's recommended to be on the latest Clarity release, as there have been defects/enhancements related to the Agile Central Integration in later releases.

Additional Information

See Known Clarity issues: Tips in using Self Service