Rally Integration sync issues - troubleshooting
Article ID: 142533
Updated On:
Products
Clarity PPM SaaS
Clarity PPM On Premise
Issue/Introduction
Guidance on steps to take when running into issues with the Agile Central (Rally) / Clarity Integration
Environment
Release : All supported Releases
Component : CLARITY RALLY INTEGRATION
Resolution
Table of Contents
Review the bg-ca.logs and job logs
Check the bg-ca.logs and/or the job logs for errors
- See Accessing the app-ca.log or other Clarity Logs for steps on how to get the logs for both On Premise and SaaS Customers.
Enable debugging for Rally / Agile
- If nothing is found in the bg-ca.logs, enable debugging for Rally / Agile to see if that helps in pointing to the root cause. See Enable debug logs for Rally in Clarity
- New Clarity Rally Integration - debugging / log troubleshooting - 15.9.2 and higher
Knowledge base/self-service
- Search the knowledge base/self-service for any known issues based on errors found in the logs. See Known Clarity issues: Tips in using Self Service.
Best Practices
Performance
- Rally Sync job Slow Performance Optimization - Troubleshooting Rally sync performance issues
Timesheets
Check for Agile Addin components that need to be upgraded
- If you’re seeing issues post-upgrade of Clarity, check to make sure required items have been installed for the Agile Addin in Administration→Studio->Addins→Agile Add in.
- See Agile Sync job fails with Error "Skipping project due to incorrect integration type set" for a couple of required items
Upgrade to latest Clarity release
It's recommended to be on the latest Clarity release, as there have been defects/enhancements related to the Agile Central Integration in later releases.
Additional Information
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