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Approved timesheets not posting - master KB of known issues

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Article ID: 140155

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

After running the post timesheet job, you expect that any timesheet on an approved status gets posted.

However, there is a specific timesheet that is not being posted. Why?

Cause

Look at the bg-ca.log file to understand what the cause is as those can vary. 

Resolution

Known Issues

See the below list of known KB articles. If a solution is not found here, it's recommended to check further using self-service as this may not be an all-inclusive list. 

Errors

Locks

Settings

Other

Additional troubleshooting steps

  1. Check if the Post Timesheets job has completed. 

    Use the following query before, during, and after the Post Timesheets job run to check how many timesheets remain to be posted:
    select count(1)
    from PRTIMESHEET
    where prstatus = 3 --approved
  2. Allow at least 5 minutes after the timesheet has been approved prior to running the job
  3. Review the bg-ca.logs for any errors related to timesheets or the post timesheets job
  4. If there is a custom timesheet process, make sure the conditions are met.

Additional Information

See also: Clarity frequently reported issues