ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Error: 'Unable to process request...' troubleshooting / known KBs

book

Article ID: 139285

calendar_today

Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

This article provides some troubleshooting steps as well as known knowledge articles related to error" Unable to process request - Server or network in Clarity

Resolution

Step 1: Review the app-ca.logs

 

Review the app-ca.logs for the time frame the issue occurred

See Access the app-ca.log or other Clarity Logs for steps on how to access the logs

 

Step 2: Enable Browser Trace / Developer Tools

 

Enable developer tools in the browser and review the error  / URL it is failing on. See Browser Trace in Chrome for Troubleshooting Clarity Issues

 

Step 3: Review known issues

 

Is the issue infrequent?

Does the issue happen when logging in?

Is the issue seen when Filtering?

If a large amount of results are being returned, it's recommended to create a filter to limit the amount of results returned by default. See also the below KBs

Are you seeing the issue while Allocating from Estimates?

If so, see the following known issue:

On Versions earlier then 15.6.1?

Other questions/Issues