Unable to download reports when 'Select as Default PDF Handler' is not set in Adobe

Products

• Clarity PPM SaaS

Issue/Introduction

Chrome error while exporting any report from Advance reporting. You are unable to download/export reports from Advance reporting and are seeing an error: Failed - Network error.

Cause

This can be related to an issue with Adobe Settings

Environment

Clarity Jaspersoft

All Supported Releases

Resolution

Check Adobe settings using the following steps referenced at: Google Chrome: Open PDF in Adobe Reader Google Chrome: Open PDF in Adobe Reader

1. Open Adobe Reader, then select “Edit” > “Preferences“.
2. Select “General“
3. Choose the “Select as Default PDF Handler” button.
4. Select “Continue“, then follow the steps provided.
5. Once all steps are completed, then restart the computer.

Additional Information

See also PDF download errors - Master KB for Clarity