Issue/Introduction:
- A project dialog box opens in Microsoft Project (MSP) with a list of projects to select from, instead of opening the project in MSP.
- If you click on the project from the list of projects, the project still does not open
- If you create the baseline in MSP instead, the baseline doesn't save back to PPM even though you get a save successful message.
Users may also see one or both of the following errors:
- "We're sorry. There seems to be a problem with this file that keeps us from opening it. Please try using a backup copy if available."
- “These tasks can’t be linked because they’re already linked through another task chain.”
Cause:
This issue is caused by: DE51415. Issue is due to an issue when baselining certain projects.
Environment:
MSP New Driver
Release : 15.5.1, 15.6, 15.6.1, 15.7
Component : MSP
Resolution:
This issue (DE51415) is fixed in 15.71. Important: The MSP Interface will also need to be upgraded on the workstations in order to see the fix.
Workaround: Delete any recently added baselines from the project in Clarity, then the project will be able to opened in MSP
If the above isn't the issue you are seeing, see the following KB for all known issues opening projects in MSP:
- 138671- List of Clarity PPM KB articles related to issues opening projects in MSP
Additional Information:
See the following master KB for all known issues opening projects in MSP:
- 138671- List of Clarity PPM KB articles related to issues opening projects in MSP
For help on other known MSP Issues, see the following KBs:
- Reference 15956 - CA PPM and
MSP integration known defects - Support Technical Document Index
- Reference 138671- List of Clarity PPM KB articles related to issues opening projects in MSP