MSP Open issue: Project dialog box opens with a list of projects

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Article ID: 138248

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

Cannot open a project from Clarity. A project dialog box opens in Microsoft Project (MSP) with a list of projects to select from, instead of opening the project in MSP. 

  • If you click on the project from the list of projects, the project still does not open 
  • If you create the baseline in MSP instead, the baseline doesn't save back to Clarity even though you get a save successful message.

Users may also see one or both of the following errors:

  • "We're sorry. There seems to be a problem with this file that keeps us from opening it. Please try using a backup copy if available."
  • “These tasks can’t be linked because they’re already linked through another task chain.”

Cause

This issue is caused by: DE51415. Issue is due to an issue when baselining certain projects. 

Environment

MSP New Driver

Release : 15.5.1, 15.6, 15.6.1, 15.7

Component : MSP

Resolution

This issue (DE51415) is fixed in 15.71.  Important: The MSP Interface will also need to be upgraded on the workstations in order to see the fix. 

Workaround: Delete any recently added baselines from the project in Clarity, then the project will be able to opened in MSP



Additional Information

See the following master KB for all known issues opening projects in MSP:

For help on other known MSP Issues, see the following KBs: