Service Management Upgrade / Hot Site Preparation Questionnaire

Products

• CA Service Desk Manager - Xtraction
• CA Service Catalog
• CA Service Desk Manager
• CA Service Desk Manager - Mobile Application
• CA Service Desk Manager - Unified Self Service
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager
• CA IT Asset Manager
• CA IT Asset Manager Asset Portfolio Management

Issue/Introduction

If you are planning an upgrade of all or any of the below Service Management products, the Support team has created an online questionnaire/checklist for you.

• Service Desk Manager
• Service Catalog
• IT Asset Manager (Asset Portfolio Manager)

Upon completion of the questionnaire, please reach out to your Account Director or Customer Success Manager to have a Hot Site created with the support organization for awareness. 

Resolution

Completing this form with accurate responses is highly recommended to receive the highest level of support if you encounter any P1 issues during your upgrade. Please have the form completed at least 2 business days prior to your upgrade. 

Go to the Service Management Upgrade Form here. 

Please also review the comprehensive documentation at:

Upgrading to 17.4