The Synchronize Agile Central (Rally) job is failing referencing the following error on one or more projects in the job logs.
There was a problem syncing tasks for the CA PPM project <Project Name>
401
Api.unauthorized
API-1007 : You are not authorized to retrieve resource(s). Contact your system administrator for necessary security rights.
To check the error related to the job failure:
Release : All Supported Releases
Component : CA PPM INTEGRATIONS & INSTALLATIONS
Ensure the Agile Integration Owner has Project Management - View - All access.
The Agile Integration Owner is the user listed in Clarity in Administration->Project Management-Settings. Grant that user the access by using the below steps:
(You can also grant the user Project - Edit Management - All access, which will include the needed right)
Make sure the user also has the global access right API - Access, or a different job error will occur referencing a API-1029 (See Article ID: 72180 - API-1029 error after CA PPM - Agile Central integration) for more details.
Reference Article ID 126420 - Known causes of API Errors in the Clarity PPM New UX