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RPT-0022 error from Reports and Jobs

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Article ID: 136629

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Updated On:

Products

Clarity PPM SaaS

Issue/Introduction

A user is receiving the following error when attempting to execute out of the box Jaspersoft reports from the Reports and Jobs page.

ERROR RPT-0022: You do not have proper privileges to run the report. Please contact your system administrator.

 

 

Cause

Possible causes include:

1. Corruption with the Advanced Reporting folder

2. Restrictions from the browser


Environment

All Clarity Versions

Resolution

1. Check and provide the needed rights:

  • *Advanced Reporting* 
  • *Report* 
  • *Job*

2. Rerun the required jobs:

  • Restore Domains job.
  • Load DWH Access Rights
  • Create and Update Jaspersoft Users
  • Jaspersoft Role Synchronization

If that doesn't help

a. Check the role access permissions at each level.

b. Import the Advanced Reporting folder:
Export, Import, or Migrate Advanced Reporting Content

Workaround: 
Instead of running from Reports and Jobs > Reports, see if running from Advanced Reporting works

Users can schedule Jaspersoft reports and include the report as an attachment per documentation