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New UX Timesheets: No Resources Found message

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Article ID: 133611

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Updated On:

Products

STARTER PACK-CLARITY PPM Clarity PPM SaaS

Issue/Introduction

In the Clarity PPM Modern/New User Experience (UX), when a user with time entry/approval rights for other users attempts to search for other resources to enter time for, they get a message first: No Resources Found. This typically will just appear for a second or less, and the resources will eventually load. 

 

Steps to Reproduce:

 

1. Go to the New UX as a user with timesheet edit rights for other users

2. Click on the Timesheets icon

3. Click on the magnifying glass to search for a different resource

Expected Results: While the resources are loading, a message appears similar to “Loading resources, please wait”.

Actual Results: While the resources are loading, a message appears “No resources found” .

 

Cause

This is caused by DE49763.

Environment

Release : 15.4.1, 15.5, 15.5.1, 15.6, 15.6.1

Component : CA PPM SAAS TIME MANAGEMENT

Resolution

Wait a few seconds to see if the results will eventually load. If yes, the message can be ignored. While the message indicates no resources are found, it's just taking a little time to load the resources. 

The message has been modified/fixed as from 15.7.1