Unable to load timesheet data error occurs intermittently for some users in New UX

book

Article ID: 133605

calendar_today

Updated On:

Products

STARTER PACK-CLARITY PPM Clarity PPM SaaS

Issue/Introduction

Slow performance/intermittent error unable to load timesheet data is seen in the New User Experience for users with non admin rights. 

This issue is seen when clicking on the View button when attempting to view another resource's timesheets. It happens for users with limited access rights such as resource managers. 

Environment

Release : 15.4.1

Component : CA PPM SAAS TIME MANAGEMENT

Resolution

On Premise customers: Have the DBA check to see if there are any slow running queries, if so, using SQL Tuning Advisor can provide recommendations to optimize performance (including rebuilding the execution plan any slow running queries can help resolve the performance issue).

Clarity PPM SaaS Customers:  Please contact Broadcom Support for assistance

Note: Generating a Clarity PPM Action trace while reproducing the issue can help in determining if there are any slow running queries causing the issue (see steps to enable action trace at: https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=9353)

Additional Information

For similar errors related to duplicate timesheets, see: https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=95747