Project Task being Locked in Gantt view for end user

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Article ID: 131597

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

When a user tries to open a Task or project in Clarity, end user is getting error and the project is locked by the user.

Steps to Reproduce:

  1. Log in to Clarity as the user with the issue
  2. Go to the project and open the Gantt from the Tasks drop down
  3. Update a Task and click Save and return.

Environment

Release: All
Component: PPMPRM

Resolution

Use the below steps to unlock the project:

  1. Log in to Clarity as the user with the issue
  2. Open the project in the Clarity Gantt
  3. Make changes to a task 
  4. Click the Save icon in the top left hand corner of the Gantt

Additional Information

See also Locked Projects - Known KBs/Issues