Custom Agent fails to validate SMSESSION

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Article ID: 130535

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Updated On:

Products

CA Single Sign On Secure Proxy Server (SiteMinder) AXIOMATICS POLICY SERVER CA Single Sign On SOA Security Manager (SiteMinder) CA Single Sign-On

Issue/Introduction

We're running SDK Custom Agents and after the Agent Keys rollover the Policy Server, 
many Custom Agent fail to validate the SMSESSION cookies. 

They report error : 

  17344 04/01/19 17:11:03 Start-Authentication-xxxxx: 
  userName=Name Surname, userOsDomain=, 
  userLdapDn=uid=xxxxx,ou=people,dc=myuserstore,dc=com 

  17344 04/01/19 17:11:03 environment variable not enabled 

  17344 04/01/19 17:11:05 Authentication-xxxxx: Failure. Error 
  message is: Validation failed. Failed to decode token due to an API 
  failure (SM_AGENTAPI_FAILURE) 

How can we solve this ?

Cause

There's an undocumented known issue where Policy Server could generate
a null character in the key value and as such the Custom Agent cannot
use the key correctly.
 

Environment

SDK Agent 12

Resolution

Compile the SDK Agent with SDK 12.52SP1CR01 or higher to have this fix.

The workaround is to manually roll the Agent Keys with the AdminUI.