Custom Agent fails to validate SMSESSION
Article ID: 130535
CA Single Sign On Secure Proxy Server (SiteMinder)
AXIOMATICS POLICY SERVER
CA Single Sign On SOA Security Manager (SiteMinder)
CA Single Sign-On
We're running SDK Custom Agents and after the Agent Keys rollover the Policy Server,
many Custom Agent fail to validate the SMSESSION cookies.
They report error :
17344 04/01/19 17:11:03 Start-Authentication-xxxxx:
userName=Name Surname, userOsDomain=,
17344 04/01/19 17:11:03 environment variable not enabled
17344 04/01/19 17:11:05 Authentication-xxxxx: Failure. Error
message is: Validation failed. Failed to decode token due to an API
How can we solve this ?
There's an undocumented known issue where Policy Server could generate
a null character in the key value and as such the Custom Agent cannot
use the key correctly.
Compile the SDK Agent with SDK 12.52SP1CR01 or higher to have this fix.
The workaround is to manually roll the Agent Keys with the AdminUI.