STARTER PACK-CLARITY PPM, Clarity PPM On Premise, Clarity PPM SaaS
The Process Engine is not running, therefore processes are not kicking off / getting initiated
The following error appears in the BG log: ProcessEngineThreadMonitor: Thread, Process Monitor (tenant=clarity) is not Alive. The Service running the ProcessEngine will need to be restarted.
The BG system logs shows that the JVM is not started.
Release: All Supported Releases Component: ODEVCL
Go to the Administration > Data Administration > Process Engines page to confirm that it is not in the 'Running' (yellow) state.
If it is in 'Cannot Determine Status' or Red (Stopped), restart BG services.
Saas/On Demand customers, please contact Broadcom for assistance
See KB: 193378 - How to request a App/Bg restart for Saas/On Demand for more details
Note: If you are seeing an additional issue such as Time slices not updated, certain jobs stuck in processing or not running, additional steps may be required as noted in 49034 - Clarity Scheduled Jobs Do Not Get Processed by the Job Scheduler (BG Service Issue)
For questions in the impact of the restart of the BG see KB: 193393
See 124452 - When Should BG services be restarted?
See 193393 - What is the impact of a BG or App restart?
See KB: 141061 for tips on how to optimize use of Self Service for Clarity PPM