Error: "Install Java Runtime Environment 1.4.2" When running reports in Service Catalog
Article ID: 128045
Updated On:
Products
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
The error "Install Java Runtime Environment 1.4.2" appears when trying to run a report in Service Catalog.
Cause
The java applet is not running and/or is not supported by the browser.
Environment
Service Catalog 12.9 and later
Resolution
This page uses java applet so if the plugin is not installed, it will show "Install Java Runtime Environment 1.4.2"
It's not mandatory to have exactly the same version, but it is mandatory to have the java applet installed so it can be run.
To install java applet, refer to: https://java.com/en/download/help/enable_browser.xml
To test the java applet: https://www.java.com/en/download/help/testvm.xml
After installing the applet in the browser, run a report and an applet should be load above the data table.
It's not mandatory to have exactly the same version, but it is mandatory to have the java applet installed so it can be run.
To install java applet, refer to: https://java.com/en/download/help/enable_browser.xml
To test the java applet: https://www.java.com/en/download/help/testvm.xml
After installing the applet in the browser, run a report and an applet should be load above the data table.
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