Increase logging levels for ITPAM Agent logs

Products

• CA Service Management - Service Desk Manager
• Process Automation Manager
• CA Process Automation Base

Issue/Introduction

This document will outline the steps to modify the logging levels for ITPAM Agent logs.

Environment

Process Automation - 4.3.x

Resolution

Follow the steps below for increasing log levels for ITPAM Agent:

1. Go to C:\Program Files\CA\PAM Agent\PAMAgent\.c2orepository\.c2oagentresources\properties
2. Open log4j.xml
3. Search for <root> section
4. Change "priority value" to INFO.

 

If the process requiring logging is run directly on the Orchestrator, then the appropriate log4j.xml file can be found at <PAM>\server\c2o\conf\