Increase logging levels for ITPAM Agent logs

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Article ID: 127984

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Updated On:

Products

CA Service Management - Service Desk Manager Process Automation Manager CA Process Automation Base

Issue/Introduction

This document will outline the steps to modify the logging levels for ITPAM Agent logs.

Environment

Process Automation - 4.3.x

Resolution

Follow the steps below for increasing log levels for ITPAM Agent:
  1. Go to C:\Program Files\CA\PAM Agent\PAMAgent\.c2orepository\.c2oagentresources\properties;
  2. Open log4j.xml;
  3. Search for <root> section;
  4. Change "priority value" to INFO.

 
If the process requiring logging is run directly on the Orchestrator, then the appropriate log4j.xml file can be found at <PAM>\server\c2o\conf\
 

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