We are in the process of upgrading our 12.51 Policy Server (in-place) on RedHat Linux and we are receiving a failed upgrading message stating that the Policy Server is not running even though the Policy Server is up and running
policy server, failed upgrade.
COMMAND: sh /tmp/830711.tmp/TestCryptoConfig.sh
COMMAND: sh /tmp/830711.tmp/SetCryptoConfig.sh
The installer requested that the Policy server should be started before
the install can proceed:
Policy Server is not running
The Policy Server must be running to execute UpgradeReadinessCheck
Please start the Policy Server, before continuing.
ENTER THE NUMBER OF THE DESIRED CHOICE, OR PRESS <ENTER> TO ACCEPT
There were two instances of the .com.zerog.registry.xml file on the server.
This file contains information about the previous version. It appears that one of the instances was an instance from the previous install and so the installer was detecting the Policy Server as not running.
Redhat Linux 6.3 Policy Server R12.51
1) Deleted below files from the /tmp directory of the Linux server and then restarted the server:
/tmp: (siteminder files)
2) Ran command to find all instances of the ".com.zerog.registry.xml" file on the server and found 3 instances of the file
The third instance was in the Siteminder Policy Server install directory. This instance should be left untouched
3) Renamed the ".com.zerog.registry.xml" under the following directories:
4) We restarted the server and ran the upgrade again and the current Policy Server install was detected as running.