Users are experiencing quick time outs in Open Workbench (OWB) where they are unable to save project updates back to Clarity PPM within 5 mins of having the project open or being promoted for Credentials. You may also see that projects hang when attempting to save projects back to PPM.
The below error may be observed (but not always) when opening a project:
Solution 1: Create Environment Variable on the machine to update timeout: JAVA_TOOL_OPTIONS=-Dsun.net.client.defaultConnectTimeout=300000;-Dsun.net.client.defaultReadTimeout=300000
Solution 2: If the issue happens with larger projects, try increasing the 'JavaMemoryLimit' on the workstation to 800. See KB000026995 for steps on how to do this.
Solution 3: Change timeout setting in PPM to be less then the Load Balancer (LB) timeout. The default for SaaS / On Demand customers is 15 minutes, so if you are a SaaS Customer try 14 minutes or less or 0 for no timeout. To check / change the time out value: