<br> <br> How can I restrict a ticket from being edited or reopened after being closed?
Release: SDMU0M99000-17.1-Service Desk Manager-Full License<br> Component: <br>
Use the following constraint in a data partition: (Administration>Security and Role Management >Data Partitions >Data Partition Constraints)<br><br>Constraint details:<br>Table: Call_Req<br>Constraint Type: Pre-update<br>Error Message: Cannot Update Inactive Record<br>Constraint: active = 1<br><br>Install the 'edit_inactive' option<br><br>edit_inactive<br>- Prevents editing change orders, issues, or requests unless their status is Active. Default behavior is to allow editing of inactive tickets.<br><br>
<br><a href="https://docops.ca.com/ca-service-management/17-1/en/administering/configure-ca-service-desk-manager/how-to-set-up-the-data-partition/data-partitions/" target="_blank">CA Service Management - 17.1 > Data Partitions</a><br><br>