How to replace the No Offerings text string in CA Service Catalog browser

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Article ID: 125342

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Updated On:

Products

CA Service Catalog CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

IMPORTANT NOTE: Please check the below document, before you start customizing your environment.
Holding a prereq procedure for a best control over your customization.
KB000125335
https://comm.support.ca.com/kb/important-notice-of-prereq-for-customization-on-ca-service-catalog-files/KB000125335
 

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Environment

Windows

Resolution

The "No Offerings" text is defined in the "cataloggetchildren.xml" file. 
For the U.S. English language, this file is located in the "%USM_HOME%\view\webapps\usm\locale\icusen\request" folder. 
2. Copy this file as explained in the above step 1.
 
3. At the bottom of the file you will find the following record:
<no_offerings>No Offerings</no_offerings>
 
4. Change the text between the tags to the new value you would like to use:
<no_offerings>Nothing here</no_offerings>
 
5. After saving the change, you will need to restart the Catalog service for the change to take effect. 
- Stop the CA Service Catalog services(Accounting and Catalog)
- Empty/clear the %USM_HOME%\view\translets folder
- (re)move the %USM_HOME%\logs\*.log files
- Clear the browser-cache
- Start the CA Service Catalog services(Accounting and Catalog)