Caching issues in Advanced Reporting
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Caching issues in Advanced Reporting


Article ID: 125201


Updated On:


Clarity PPM SaaS Clarity PPM On Premise


This KB provides steps to take if running into caching issues in Advanced reporting including deleting temp files. Caching issues can cause performance issues in Jaspersoft / Advanced Reporting reports.


Release: All
Component: Clarity Jaspersoft Reporting


If having caching issues in the Advanced Reporting UI:

  1. On a Windows machine, the INET caches can be cleared.
  2. Corruption in the TEMP folder can also cause performance issues such as Jaspersoft ad-hoc reporting slowness. Use the following steps to further clear out possible corrupted temporary data.
    1. Click WINDOWS-R on the keyboard to bring up the Run window.
    2. Type: %temp%
    3. Delete the contents of the TEMP folder that pops up
    4. Check if the issue persists.

Additional Information

1. Clear the Chrome browser Cache & Cookies 
Steps to clear browser cache in  chrome:

2. Reset Chrome settings to default
On your computer, open Chrome.
At the top right, click More. Settings.
At the bottom, click Advanced. Chromebook, Linux, and Mac: Under "Reset Settings," click Restore settings to their original defaults. Reset Settings. Windows: Under "Reset and cleanup,” click Reset Settings. Reset Settings.