Caching issues in Advanced Reporting

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

This KB provides steps to take if running into caching issues in Advanced reporting including deleting temp files. Caching issues can cause performance issues in Jaspersoft / Advanced Reporting reports.

Environment

Release: All
Component: Clarity Jaspersoft Reporting

Resolution

If having caching issues in the Advanced Reporting UI:

1. On a Windows machine, the INET caches can be cleared.
2. Corruption in the TEMP folder can also cause performance issues such as Jaspersoft ad-hoc reporting slowness. Use the following steps to further clear out possible corrupted temporary data.
   1. Click WINDOWS-R on the keyboard to bring up the Run window.
   2. Type: %temp%
   3. Delete the contents of the TEMP folder that pops up
   4. Check if the issue persists.

Additional Information

1. Clear the Chrome browser Cache & Cookies 
Steps to clear browser cache in  chrome: https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en

2. Reset Chrome settings to default
On your computer, open Chrome.
At the top right, click More. Settings.
At the bottom, click Advanced. Chromebook, Linux, and Mac: Under "Reset Settings," click Restore settings to their original defaults. Reset Settings. Windows: Under "Reset and cleanup,” click Reset Settings. Reset Settings.