If all of the following conditions/symptoms occur:
1. The Administration > Data Administration > Time Slices page shows the "Last Run" date is up-to-date
2. Processes instances are not executing/running
3. The Administration > Data Administration > Process Engines page shows a red or undetermined status
4. Jobs are stuck in the waiting/scheduled status
Note: There may be times where only one of more of these conditions apply and a BG restart may be recommended, reach out to support for more assistance
Release: All Supported Releases
Component: ODENCL
Please open a Support case to have this issue reviewed (or if you are a SaaS/On Demand customer, to have services restarted.)