If you are seeing perfomance issues, there are some details that Clarity support will request to assist in troubleshooting.
One or more of the following symptoms are reported:
- Slowness across all pages in the Clarity application.
- You receive a blank page upon login.
- All actions require a wait of up to a minute before the action occurs.
- Jaspersoft reporting is slow.
- The performance is poor after a migration or upgrade.
- Portlet Export To Excel gives Error 500 - Internal Server Error. The server could not retrieve the document due to server configuration or other technical problems.
- Jobs that are in scheduled status never go to the processing state.
- A significant increase in job runtimes by 30-50%.