How to install a new Xtraction license?

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Article ID: 121456

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Updated On:

Products

CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction



How to install a new Xtraction license?

Environment

Xtraction Reporting Sofware
All Supported Windows Operating Systems

Resolution

**Please contact CA/Broadcom Customer Care to obtain a Xtraction license.  Ensure that the server host name provided matches exactly the host name where Xtraction is installed.**

1. Save the zipped file received from CA/Broadcom Customer care to the Xtraction server and unzip the license files 
2. Replace the appropriate xtraction.lic file in the following Xtraction installation folder: Program Files\Hagrid Software\Xtraction\Data\Configuration 
3. Replace the appropriate datamodeleditor.lic file in the following Xtraction installation folder: Program Files\Hagrid Software\Xtraction\Tools 
4. Restart the Windows IIS service.