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Approved timesheets are not posted / post timesheets job not completing

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Article ID: 116287

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

Approved timesheets are not posted. The job is scheduled to run every 15 minutes but nothing happens. You tryto run the job run immediately but the whole application becomes irresponsive for 5 minutes. Timesheets are still not posted.

Environment

Release Any

Cause

It was a long time since the app and bg services were restarted.

Resolution

  1. Search for 'Wrapper Started as Daemon' in the app-system.log to see when the app service was started.
  2. Go to 'Administration' -> 'Process Engines' ->
  3. Check the 'Start Date' and 'Last Heart Beat' for the bg process.
  4. If you find any issues with the app and bg services, then you may need to perform a rolling restart of all Clarity services. Schedule a suitable time to carry out this task to allow one hour of downtime.

Additional Information

Before restarting services, check Approved timesheets not posting - Master KB of known issues to rule out any other known causes as well.