Enable/Disable email notifications

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

What are the steps to enable/disable email notifications (server) in a Clarity Environment?

Environment

Release : All Supported Releases

SaaS (GCP) and On Premise Customers

Resolution

Table of Contents

• SaaS customers
  • Request details
  • Requirements
• On Premise customers
  • Disable the mail server
  • Enable the mail server

SaaS customers

Request details

Open a case with Broadcom support, providing the below information:

• Environment URL (Mandatory):
• Preferred Scheduled activity timeframe (date & time):

Requirements

• Requests require 48 hours of advanced notice prior to the proposed scheduled date.
• Requests require a 30-minute downtime. 

On Premise customers

Disable the mail server

1. Navigate to the CSA > System page
2. Make a change to any/all fields in the Mail Server section so that authentication cannot occur.

Enable the mail server

1. Navigate to the CSA > System page
2. Provide the required fields to authenticate.