2. You may instead see a blank page after attempting to log in.
3. Trying to connect from Excel, receive error: "We couldn't authenticate with the credentials provided. Please try again"
This error typically indicates two possible issues:
1. The password for the user being used to connect to OData needs to be changed in the UI under Administration - Resources.
Depending on the 'Number Of Days Until Password Expires' value under Administration - System Options, it may be that the user's password has expired.
2. The user might be locked in Administration - Resources
Additionally, in some cases this issue may also be noticed after a refresh of one environment to another.
Release: All Supported Releases
Solution 1: Check user setup for account accessing Odata
Solution 2: Run the following Clarity PPM job: Refresh Data Warehouse OData Model job
If the above doesn't help, contact Broadcom Support.
If the above doesn't help, see additional requirements / steps to configure OData at: Configure OData Access to the Data Warehouse